All users can use @mentions in comments unless their access role restricts leaving comments.
Use the @mentioning feature to draw a teammate’s attention to a specific comment.
When you @mention someone on a task, folder, or project, you automatically share that item with them (if it wasn't already shared with them before).
If you're a regular user, you can @mention any user or user group on any task, folder, or project as long as that user is already part of the same account.
If you're an external user or collaborator, you can only @mention users or user groups who are already shared on the task, folder, or project.
Any user can also use specific @mentions for groups of people who follow the task or are assigned to it.
Any user can also mention themselves. Note that mentioning yourself doesn't trigger any notifications.
When you @mention a colleague:
A notification immediately appears in their Inbox.
An email notification may be triggered (this depends on the user’s notification settings).
Email notifications related to @mentions are sent six to 10 minutes after a comment is made.
When you @mention a user on a task, Wrike will share it with the user and add them as a task follower automatically.
On the other hand, @mentioning a user on a folder or project shares it with them, but they don't start following it by default.
@Mentioning can't be done via email. However, if someone @mentions you and you reply via email, then your response is posted as a comment in Wrike and the person who @mentioned you is automatically @mentioned in your comment.